Contact Us

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1216 Northeast Sumner Street
Portland, OR, 97211

Shannon Heath is an Australian Artist and Designer living and creating in Portland, Oregon.

TERMS & CONDITIONS

 

SHANNON HEATH STUDIO - TERMS AND CONDITIONS

Hello and thank you for visiting Shannon Heath Studio.

Shannon Heath Studio is a registered business in the USA and operates in Portland, Oregon.

Please read the Shannon Heath Studio terms and conditions carefully, as once you have purchased an item you are agreeing to comply with the following terms and conditions.

PRIVACY
Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Shannon Heath Studio.

SECURITY
Shannon Heath Studio does not collect or keep any of your credit card information. Your credit card details are processed through Stripe. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services.

PAYMENTS
We accept all major credit cards.

PRICING
All pricing is in US Dollars (USD). Shannon Heath Studio reserves the right to change pricing without notice.

COPYRIGHT
All artwork is subject to copyright and remains the intellectual and creative property of Shannon Heath Studio. It may not be distributed or copied (for personal or corporate use) without permission.

HANDLE WITH LOVE

We are dedicated to reproducing the prints as perfectly close to the original colour as possible. Careful consideration has gone into choosing the most appropriate paper quality. All our products are professionally photographed and are listed correctly on our website. We print onto a deliciously smooth and clean fine art enhanced matte paper at 300gsm. The artwork is printed using archival pigment inks. To preserve the colour in your print, please do not hang or place in direct sunlight. Please handle with love and care when framing, UV resistant glass or acrylic is recommended. 

OUR PAPER

Hot press fine art enhanced matte paper has a clean, simple and flat surface. Smooth to the touch, and easy on the eye, the inks are layed in the finest manner. This paper type is suitable for reproducing many types of artwork such as photographs, line drawings, and watercolor art. Weight: 400 gsm  

GICLEE’ DEFINITION

A giclée is a print on either paper or canvas that uses archival, pigmented inks -- not dye inks -- which can fade. The ink is sprayed from a high resolution print head attached to an inkjet printer. A giclée should last a minimum of eighty years without fading. If under glass or if sprayed with a UV coating, it should last over one hundred years.

 

SHIPPING POLICY

MINI/ 8 X 10” – Sent flat packed in envelope. Backed with foam core and carefully encased inside an archival quality plastic sleeve.

PETIT/11 X 14” – Sent flat packed in envelope. Backed with foam core and carefully encased inside an archival quality plastic sleeve.

MIDI/16 X 20” – Sent inside a mailing tube. Carefully rolled and encased inside an archival quality plastic sleeve.

BIGGY/22.5 X 30” – Sent inside a mailing tube. Carefully rolled and encased inside an archival quality plastic sleeve.

GRANDE/30 X 40” – Sent inside a mailing tube. Carefully rolled and encased inside an archival quality plastic sleeve.

Domestic – USPS First Class Package Services

Prints are made to order and will be dispatched within 72 hours of order placement (business days)

3-5 business days via USPS

Insurance and tracking provided when sent within the US.

All shipping charges are flat rate and are specified at the checkout

Domestic – USPS Priority Package Services

Prints are made to order and will be dispatched within 72 hours of order placement (business days)

1-3 business days via USPS

Insurance and tracking provided when sent within the US.

All shipping charges are flat rate and are specified at the checkout

International – USPS First Class Package Services

Prints are made to order and will be dispatched within 72 hours of order placement (business days)

10-12 business days – some destinations may take longer

Does not include tracking or insurance.

All shipping charges are flat rate and are specified at the checkout

International – USPS Priority Package Services

Prints are made to order and will be dispatched within 72 hours of order placement (business days)

6-10 business days – some destinations may take longer

Does not include tracking or insurance.

All shipping charges are flat rate and are specified at the checkout

DUTIES AND TAXES
Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. We are unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.

 

RETURN POLICY

Unfortunately I cannot accept a return based on change of mind. We carefully package the prints so they are protected from weather and damage once shipped. If for some reason the item becomes damaged once shipped, please contact us directly (hello@shannonheathstudio.com) so that we can review the case and endeavour to assist in replacing your order.

There are NO returns on sale items.

 

 

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